The Way Customer Service Should Be

So, I’ve had some Rudy Project ‘Ekynox’ shades for a few years now. Last night I somehow managed to step on them and snap one of the temples, right at the hinge. They’re amazingly well made and suffered no other damage. I did notice that the nose pads could stand to be replaced, too, though.

So I call their toll-free customer service number to enquire about getting replacement parts. Within moments I have an actual person on the line (Celeste, who really should consider working for Bianchi!). Total for the parts: $6 or $7 (I forget, it all happened so fast). My parts will ship no later than tomorrow and I do have a spare pair, so all is well.